Last updated: April 15, 2026
At Fur Finds Store, your satisfaction is our priority. Please read our return and refund policy carefully before making a purchase.
Eligibility for Returns
We accept return requests for items that are damaged, defective, or significantly different from what was described. You must contact us within 7 days of receiving your order to be eligible for a return or refund.
Non-Returnable Items
Due to the nature of our dropshipping model, we are unable to accept returns for change-of-mind purchases, incorrect size selections, or items that have been used. Please review product descriptions carefully before ordering.
How to Request a Return
To start a return, email us at orders@furfindsstore.com with the following information: your order number, a description of the issue, and photos of the item if it is damaged or defective. We will respond within 2 business days with next steps.
Refunds
Once your return is approved, refunds are processed to your original payment method within 5 to 10 business days. You will receive an email confirmation once the refund has been issued. Please note that your bank or payment provider may take additional time to process and post the refund.
Exchanges
We do not currently offer direct exchanges. If you need a different item, please request a refund for the original order and place a new order.
Shipping Costs
We offer free shipping on all orders. In cases where a return is approved due to our error (wrong item, defective product), we will cover any return shipping costs.
Contact Us
If you have questions about our return policy, please reach out:
Fur Finds Store
Email: orders@furfindsstore.com
Website: furfindsstore.com